Refund & Returns Policy

Last Updated: 29 October 2026

At Beyond Nuts, customer satisfaction and product quality are important to us.

We take care when preparing and packaging our products. If something goes wrong with your order, we’re here to help.

Eligible Returns and Replacements

You may request assistance if:

  • You receive a damaged or defective product.
  • You receive an incorrect product.
  • Your order contains missing items.
  • The product arrives with damaged or compromised packaging.

Please contact us within 24 hours of delivery and provide your order details and photographs of the issue where possible.

Non-Returnable Items

For food safety and hygiene reasons, we generally cannot accept returns for:

  • Products that have been opened or consumed, unless there is a verified quality issue.
  • Products damaged due to improper storage after delivery.
  • Change-of-mind requests after successful delivery.

Refunds and Replacements

For verified eligible issues, Beyond Nuts may offer a replacement or refund, depending on the circumstances.

We will explain the applicable return or replacement process after reviewing your request.

Order Cancellations

Customers may request cancellation before an order has been dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

Contact Us

To report an issue or request a return, please contact:

Beyond Nuts

Phone / WhatsApp: +92 324 8411111

Location: Lahore, Pakistan

Please include your order number and a description of the issue.

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